Technical support/Workshop manual

When a product is launched onto the market it means all the phases of the process have been successfully completed, or this is what one would expect. True or not, a number of mechanisms must be activated to be able to respond to possible breakage, errors or damage the product may have. Every product must have a top level tech support so that no client is affected by problems of the product. One of the most important departments of a company is the technical department, which also has the role of after-sales support, with the mechanics prepared to solve every problem, repair the products and/or replace parts and even prepare the reports that the warranty department may need.

The work tools of the technical departments are not just tools to repair bicycles, one of the most important tools of the technical service is all the documents related to each and every bicycle, component, accessory, etc. as well as the repair instructions. Service manuals with good guides, and technical documentation for workshops. Even with all of this, expert hands are also essential.

But expert hands don’t perform the same way with a bad manual than with a good one. Ask the mechanics and they will give you the answer. The mechanics will greatly appreciate quality documents, it will save them many headaches and it will allow them to solve tricky situations knowing the final result will be satisfactory, as it is expected from them. Technical support manuals are the indispensable tool in the best workshops.

If you are the owner of a shop you should ask your suppliers for the technical documents and support manuals. If you manage a brand, consider creating the best technical manuals you can: clear, concise, with all the steps perfectly explained, all the necessary tools well described and each and every tip so the mechanics can work on your product as if they had been doing it for years.

When new products arrive every season, all the big and the small changes on them produce a number of issues, and there should be a protocol to solve them. Generally what the stores like doing most is selling, that’s normal, but offering a good technical service, pre-sales, during the sales and post-sales, is the best way to give an added value to the product and show the client that your company invests in service. If you believe in quality and you don’t want to leave anything for improvisation, create good technical manuals and make sure to distribute them to the workshops in all your network of stores. The mechanics will appreciate it and the final customers will rest assured their steeds will be looked after by the best hands and in a place where knowledge, quality and training come first.


  We prepare technical manuals so the mechanics in your points of sale are well prepared.

  We perform regular checks on your technical manuals to introduce any necessary modifications.

  All the technical information is hugely important to reduce the time needed to repair the products and provide warranty.

  Every minute one of your mechanics dedicates to reading a good technical manual will save hours to your departments, hence the company.

  All manuals should be translated to the most widely spoken languages, ideally a minimum of five, but if you can’t afford the investment in translations, then you should at least offer the manual translated to two languages. Our translators can do this for you.